Shipping policy

Shipping Policy for Luanzkmall

Welcome to Luanzkmall (www.ycicormall.com). This Shipping Policy outlines the details of our shipping services, including shipping methods, costs, delivery times, and related terms, to ensure you have a clear understanding of the shipping process when shopping with us. By placing an order on our store, you agree to comply with the terms outlined below.

1. Shipping Eligibility & Coverage

We currently offer shipping to eligible international and domestic locations. For any questions about whether we ship to your location, please contact our customer service team at the email provided below. All orders are processed and shipped from our warehouse located at 7 Advance Dr, Woodrising.

2. Shipping Methods & Delivery Times

We provide two shipping methods to meet your different needs, with estimated delivery times as follows (excluding order processing time):
  • Standard Shipping: Estimated delivery time is 7-14 business days from the date of shipment. This method is ideal for customers who prefer a cost-effective shipping option.
  • Express Shipping: Estimated delivery time is 7-12 business days from the date of shipment. This method offers a faster delivery experience for customers who need their orders sooner.
Note: Delivery times are estimates only and may be delayed due to unforeseen circumstances, including but not limited to weather conditions, customs inspections, carrier delays, or public holidays. We will not be liable for any delays caused by factors beyond our control.

3. Shipping Costs

Our shipping costs are calculated based on the shipping method selected and your delivery location, with the following standard pricing (in USD):
  • Basic Shipping Fee: $5.99 (applicable to all orders that do not meet the free shipping threshold).
  • Express Shipping Fee: $8.99 (applicable to all orders that choose the express shipping method, regardless of order value).
  • Free Shipping Offer: Enjoy free standard shipping on all orders with a total value of $59 or more (after discounts and before taxes). This offer applies only to standard shipping and cannot be combined with other shipping promotions unless specified otherwise.
Shipping costs will be clearly displayed at checkout before you confirm your order, so you can review and select the most suitable shipping option.

4. Order Processing Time

All orders are processed within 1-2 business days after payment is confirmed. Processing time does not include weekends or public holidays. Once your order is shipped, we will send you a shipping confirmation email with a tracking number, which you can use to track the status of your package online.

5. Shipping Address Requirements

You are responsible for providing a complete, accurate, and valid shipping address. Please double-check your address information (including street number, city, postal code, and country) before submitting your order. We will not be liable for lost, misdelivered, or returned packages due to incorrect or incomplete address information. If a package is returned to us due to an invalid address, you may be required to pay additional shipping costs to resend the package.

6. Customs & Duties

For international orders, customs duties, taxes, and other fees may be imposed by the destination country’s customs authorities. These fees are the responsibility of the customer and are not included in the order total or shipping costs. We do not have control over these fees, and they vary by country. Please check with your local customs office for more information on applicable duties and taxes before placing your order.

7. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately atleahrichardson5831@outlook.com with your order number and tracking information. We will investigate the issue with the carrier and assist you in resolving it. For lost packages, we may offer a refund or reship the order at our discretion, after confirming the package is indeed lost with the carrier. For damaged packages, please provide clear photos of the damaged product and packaging, and we will arrange for a refund or replacement.

8. Contact Us

If you have any questions, concerns, or requests regarding our shipping policy, order status, or tracking information, please contact our customer service team:
Email: leahrichardson5831@outlook.com
Address: 7 Advance Dr, Woodrising
We aim to respond to all inquiries within 2-3 business days and will do our best to assist you with any shipping-related issues.

9. Policy Updates

Luanzkmall reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page (www.luanzkmall.com) and will take effect immediately upon posting. We recommend checking this page periodically for updates.
Last Updated: March 2026